This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations.

The course educates managers on how to manage pressure in themselves and others and details the legalities and implications of stress at work.

The manager’s role is an important one: motivating staff, running the team and setting standards. This course will help you ensure you’re doing it to your best ability.

This course is aimed at managers who may have responsibility for a team of people, or an individual, and are therefore keen to improve their skills of delegation. 

This course is aimed at managers who have a responsibility to manage a team and an organisational culture.

This course is aimed at managers who have a responsibility for managing effective inductions.

Dealing with underperforming employees can be tricky but poor performance can’t be ignored. This course will help you boost the capability of your team.

This course is aimed at managers who have a responsibility to manage their team effectively and utilise coaching skills or an external coach.

This module is aimed at managers who have a responsibility to manage conflict within their team.

When staff break the rules, managers must bring them back in line in a way that is fair and consistent and follows correct procedure. This training will increase your understanding of grievance and disciplinary methods and help you conduct a disciplinary interview.